ICASS (Integrated Community Assessment & Support Service) which aim is to improve the quality of care and outcomes for older people in supporting them to remain independent within their own homes or communities.

It is intended that ICASS will provide a person centred and integrated focus on hospital at home, hospital admission / discharge, intermediate care and re-ablement and will provide seamless care for older people through closer alignment of service provision.

This post is part of the administration team, supporting clinical referrals to ICASS and is the first point of contact to this Fife-wide SPOA (Single Point of Access) and will be part of the team based at Whytemans Brae Hospital, Kirkcaldy. This post will play a critical role in the overall system. A high degree of accuracy is required to deal with the complex referral process. There is also a requirement to support the Hospital at Home administration function within the team.

You should be educated to Higher, SVQ level 3 and / or have equivalent NHS experience. A sound knowledge of Microsoft Office packages including Excel and a knowledge of databases is vital as you will be required to manage an electronic referral system and database. Excellent telephone and communication skills will be essential as well as the ability to work flexibly including some public holidays on a rotational basis as the service expands. A positive outlook in relation to high quality customer care and team working is also required.

Please note the salary for this post is pro rata to part time hours.

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    If you feel that you can play an active part in this evolving service, then we would like to hear from you.

    For informal enquiries please contact Nikki Thomson, ICASS Administrative Team Lead on 01592 648129 ext 29556 / email: nicola.thomson7@nhs.scot or alternatively Lisa Milne, Office Support Co-Ordinator on 01383 623623 ext 22932 / email: lisa.milne@nhs.scot.

    NHS Fife is legally obliged to ensure all its employees are legally entitled to work in the United Kingdom. If you are not a United Kingdom (UK) or Irish National, you are required to confirm your right to work in your application.

    NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

    NHS Scotland


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