Our funeral services play an important role in local communities, extending beyond the immediate needs of arranging funeral services, and supporting the bereaved at a very emotional time in their life.
As an Area Funeral & Memorial Consultant, you’ll provide cover and mobile support to funeral homes across the End of Life Services (ELS) trading area to deliver and exceed client expectations by delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation and aftercare services.
Embrace, support and deliver the ELS vision in a professional, commercial, caring and empathetic manner
Confidently manage, support and process all enquiries in line with company procedures, the Funeral Director Code and FCA regulation
Arrange and administer funeral consultations, memorialisation orders and aftercare services in-line with company policies, statutory legislation, internal KPI’s and the Funeral Directors Code
Ensure correct care and ownership of the deceased is maintained and delivered and conduct Reflection Room visits
Assist the Support Centre Operation as and when required with the following duties, including but not limited to, driving ceremonial vehicles and acting as a pall bearer
Embrace and endorse ELS Bereavement care team and any aftercare services for individuals, groups and colleagues
Maintain compliance in line with company policies, statutory legislation, internal KPI’s, the Funeral Director’s code and FCA regulation
Ensure security of ELS premises and company equipment
Receive payments from clients and complete administration of financial documentation, petty cash and weekly bookwork
Advise line Manager of any building and maintenance requirements and ensure premises are cleaned and presented to the required standard
Highlight and support the investigation of complaints or negative feedback to ensure a timely resolution
Be proactive in community engagement initiatives both individually and in team events, whilst promoting ELS/SC brand proactively and positively to become the communities’ choice.
KEY EXPERIENCE, KNOWLEDGE AND SKILLS
Ability to demonstrate an understanding of the needs of the bereaved in a caring, supportive and empathetic manner.
Good customer service in a commercial environment.
Computer literate, with sound working knowledge of Microsoft office and data entry systems
Excellent administration and organisational skills with high attention to detail and accuracy
Good communication skills with an empathetic and professional manner
Proactive and able to use initiative
Able to work either within a team environment or alone to achieve branch objectives
Ability to build/promote existing links within the community
Full UK driving licence with access to own vehicle
It’s a big responsibility when arranging funeral services, and one that should never be treated lightly. It’s tough, and calls for a high level of understanding, empathy and compassion. That said, this is a truly rewarding role and our team are extremely passionate about providing quality and the best service for our families.
Please call the workplace contact or phone numbers during the day.