Are you looking for a new role where you can genuinely make a difference to people’s lives?

We are looking for people with patience, resilience and professionalism to working alongside the Police in custody suites, caring for detainees – many of whom are some of the most vulnerable people in society. We look for people with the communication and interpersonal skills to support colleagues, work together in teams and deliver an exceptional service to our detainees every day.

Previous experience of dealing sensitively with a wide variety of people who have been agitated, confused or angry would be an advantage, but we’ll train you in full on an Initial Training Course even without previous experience.

Mitie Care & Custody is the market-leader in outsourced Police services in the UK. Our philosophy is all about delivering the Exceptional Every Day to the people in our care whilst providing you training, development, and career opportunities: and that can often mean valued experience if you want to eventually join the Police force.

Wages and Benefits

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    £11.50 per hour

    Minimum 2 shifts per month

    Other Benefits:
    Mitie MiDeals: another discount scheme with over 3000 offers available from your favourite retailers, leisure and utilities companies.

    Health and wellbeing benefits: We have a Virtual GP service to get ahead on appointments, and Employee Assistance Programme for any financial, relationship or mental health issues

    The Mitie Choices programme provides the opportunity to purchase extra Holiday Entitlement, Dental Insurance, Health cash plans, critical illness cover, and discounted gym membership as well as a Cycle to work scheme

    Plus Share investment schemes, including Save-as-Earn (SAYE) and a Share Incentive Plan: A free share for every pair…

    The Mitie Stars programme provides voucher awards for exceptional performance: recognition across the company and bonuses running to hundreds of pounds (thousands when judged to be the best Mitie Stars!)

    You refer a colleague who successfully join us? That’s £150 each time!

    Opportunities for growth:
    We will support you every step of the way, developing your skills to professionally deliver this rewarding, sometimes challenging role with integrity and respect.

    Opportunities to progress to Senior Custody Detention Officer, where you’ll manage sizeable teams

    Invaluable experience to equip you for applications to join the Police

    A little more about the role…

    The custody suites can be an energetic place to work, with no two shifts the same. Whilst detained, we provide individuals with all their physical, mental healthcare and wellbeing needs. As well has escorting detainees, making recorded observations as per their individual plan, you’ll work with colleagues and the Police to deal with any detainee that is a risk of harming themselves.

    You’ll be working in a small team alongside Police Officers: whilst also having the support of experienced Senior Custody Detention Officers to learn from.

    What are the minimum requirements?

    There are no minimum qualifications: You’ll just need a reasonable level of spoken and written English and basic numeracy

    All candidates are subject to police vetting checks



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    Please call the workplace contact or phone numbers during the day.

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