Looking for a rewarding Career in the NHS with enhanced salary and benefits package?

The NHS is the largest employer in Scotland!

Who We Are:
As NHS Scotland’s unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services

Where We Are:
Our Regional Centres are located at Hillington, Cardonald, Clydebank, South Queensferry, Dundee and Aberdeen, and this role can be based at any of these Regional Centres. More details and centre addresses can be found within the job pack.

This Role: Call Handler

Job application form

    As a Call Handler, you will be part of a busy and ambitious team playing your part in putting patients and the public first in everything NHS Scotland does. This will involve collecting and recording important patient information, identifying patients in need of an immediate response, and directing patients to clinical colleagues or to other NHS services for further assessment.

    Shift patterns available:
    Hours are worked on average across an 8 week rota pattern.

    12, 16, 24 or 30 hours/week:
    12hrs (working 6 in 8 weekends)

    12hrs (working 8 in 8 weekends)

    16hrs (working 8 in 8 weekends)

    24hrs (working 6 in 8 weekends and nightshift working)

    30hrs (working 8 in 8 weekends)

    Rota examples are included in the job pack, actual rotas will be confirmed at offer stage.

    Our Enhanced Salary Package

    NHS 24 offers a complete benefits package, with a permanent contract on Band 3 £23,914 – £ 25,808* (pro rata for part-time hours).

    Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.

    Basic Hourly Rate of £12.23

    Saturday / After 8pm Weekday Hourly Rate of £16,75

    Sunday / Public Holiday Hourly Rate of £21,28

    • Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.


    Successful candidates will be required to undertake 3 weeks classroom based training at 37.5 hours per week (mixture of evening and daytime training primarily). Evening only training may be available however not guaranteed.

    Additional Benefits

    We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle to Work Scheme, bursary scheme and a range of learning and development.

    As an NHS Scotland employee, you will be entitled to:
    35 days annual leave (rising to 41) pro-rata

    development opportunities including study bursaries, e-learning and classroom-based courses

    enhanced pay for working during out of hours period (see above)

    enrolment into the Scottish Public Pensions Agency (SPPA) pension scheme

    NHS discounts on goods and services

    HELP, employee support and assistance


    Please download the Job Pack for full details of NHS 24 and this opportunity as well as the Candidate Application Guide which will support you in your application. We recommend that prior to application candidates read all the information provided in the Job Pack as it contains much of the information about NHS 24 and this vacancy to support a successful application.

    The closing date for submitting your completed application is midnight Tuesday 31st January 2023 however we recommend candidates apply as soon as possible, as there are limited induction spaces available. We look forward to hearing from you!

    For more information on NHS 24 and our vacancies, please see our microsite with the link: https://careers.nhs24.scot/

    Predicted Recruitment Timeline

    Advert closing date

    31st January 2023

    Shortlisting finalised by hiring manager(s)

    5th February 2023


    w/c 30th January 2023

    Potential start dates

    Induction Dates will start in February onwards*

    Training schedule

    3 weeks 37.5 hours per week mixture of daytime / evening (evening training may be available however not guaranteed)

    • Start dates will be dependent on all pre-employment checks being completed and availability on our induction training programme. The above timelines are subject to change.

    The above timeline dates are subject to change.

    NHS 24 is an equal opportunities employer committed to advancing equality and particularly welcomes applications from groups of people currently underrepresented within the workforce. We are a committed participant in the Disability Confident Leader Scheme and guarantee to interview all disabled applicants who meet the minimum essential criteria for our vacancies.

    NHS Scotland


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