Advert Information

Job Title: Children’s Information and Advice Officer

Location: Farnham House, Stevenage

Starting Salary: £23,620 with the opportunity to progress to a maximum of £26,845

Hours: 37 per week

Contract: Permanent

Diversity: We are an inclusive employer and value a diverse workforce

We are currently recruiting Children’s Information and Advice Officers to work within Hertfordshire Gateway Services. If you are passionate and committed to supporting children and families to access the right support at the right time, this is role for you. You will be working in an office based environment.

Your work will be underpinned by the principle of improving outcomes for children and young people through:

Job application form

    Effective screening and support, to ensure that families receive the ‘Right Response’ from the appropriate agency at the highest levels of need without unnecessary delay.

    Strengthening screening and referral processes of Specialist Social Care Team and ensure a more timely and proportionate response to ensure that all contacts get feedback and are supported in appropriately addressing the needs of children and young people

    The primary areas of responsibility are to be the key point of contact for all enquiries and requests raised from various sources and to accurately record key elements of concerns or needs that are identified. To identify needs, with management direction and support, to assess threshold of risk and understanding of the different tiers of service provision. To make full use of a range of computerised systems, gather and accurately record information and attend regular meetings with the team and professionals.

    As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire. The signposting of information will support families in needs to prevent an escalation of concern.

    If you enjoy working in a fast pace, rewarding role, that seeks to identify the right support for children and their families a t the right time, this is the role for you. No two days will be the same, with a variety of contacts requiring your expertise, you will be communicating via phone with multi agency professionals and members of the public.

    This is a really exciting opportunity for those who wish to start a career in Children’s Social Care. The Gateway will provide the opportunity for candidates to work closely with qualified social workers to promote the safety and wellbeing of children in Hertfordshire. You will be supported by committed, encouraging team managers to develop your skill set with training opportunities to enhance your knowledge and skills

    You will be working at the forefront of best practice, managing complex and diverse contacts within a stable, creative and innovative local authority.

    By changing our approaches to families, through the use of Motivational Interviewing, we are supporting more children to remain at home safely within their families, which matches the recommendations of the recent Independent Review of Children’s Social Care by Josh MacAlister

    Further Information


    Although there are no specific qualifications required for these roles previous experience in working with children and families would be beneficial

    Excellent communication skills- both written and verbal, and demonstrate the ability to build rapport with families and professionals during telephone calls.

    Excellent keyboard skills and be computer literate

    Professional curiosity and excellent organisational skills to ensure work is completed within tight timescales.

    You will be a team player, but also demonstrate the ability to

    work autonomously

    Benefits of Working for HCC:

    • Flexible Working Arrangements (depending on the role)
    • Excellent Career Development
    • Salary Exchange for Additional Benefits
    • Excellent Pension Scheme with Employer Contributions
    • Shopping Discounts
    • Support Groups & Wellbeing Schemes

    How to Apply: As part of the application, you will be required to upload your most recent CV ensuring gaps in employment have been addressed and asked to answer 4 key questions. This is your opportunity to evidence how your skills, knowledge, and experience match what we are looking. If you do not provide answers to the questions and upload to your application, your application will be rejected.

    Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

    Additional Information

    Safeguarding: Safeguarding children and adults is of utmost importance to Hertfordshire County Council. The Council requires employees to abide by legislation and best practice to enable Hertfordshire to achieve this. This role has been identified as requiring a Disclosure & Barring Service (DBS) check. For more information Click Here

    Driving Roles Only: As part of this role, you will be required to travel to other HCC Sites/Residences either using your own mode of transport or a company car. In light of this, the ability to drive and/or travel around the County is required for this role a DVLA check will be required on appointment.

    English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.

    CS Roles Only: We expect all Children Services employees to fulfil Hertfordshire’s Professional Promise for how children, young people & young adults with special educational needs and / or disabilities and their families should be treated. It is our agreement to place families and children at the centre of what we do, and helps parents and carers to understand and be able to hold us to account for how we provide our services. For further information please visit: ‘Professional Promise’

    Job Reference: HCC21542

    Hertfordshire CC


    Please call the workplace contact or phone numbers during the day.

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