Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Fully Flexible; working up to 5 days out of 7, covering hours that can be between 09:00am – 06:00pm
Pay: £10 per hour + pension, ongoing training and Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
About the LEGOLAND® Windsor Resort
We are looking for Contact Centre Advisors to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
Reporting to the Contact Centre Manager, as a Contact Centre Advisor you will be working within a call centre environment and you will be responsible for ensuring efficient and appropriate responses to all guest contact the Resort receives via live chat, telephone, social media and email.
About the role of Contact Centre Advisor
Providing a high standard of response to our guests across Contact Centre channels, including live web chats, social media and telephone calls
Meeting response time targets on all forms of guest contact
Handling guest queries and feedback before, during and after guest visits, providing accurate and up to date information
Experience working in a call centre environment, speaking directly with customers on the telephone, via social media or via live chat is desirable
Have a passion for delivering excellent customer service
Have exceptional attention to detail, including written spelling, punctuation and grammar
Be able to clearly communicate to our guests and with fellow colleagues
Perks and Benefits:
Pay of up to £10.00 per hour
40% discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Ongoing training & development
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Everyone Matters at Merlin
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at firstname.lastname@example.org and one of the team will get back to you as soon as possible.
Please call the workplace contact or phone numbers during the day.