Overview

2 x Full -Time (37 hours per week Monday – Friday between the hours of 8.00am – 6.00pm
Permanent

  • Do you love a chat?
  • Enjoy working in customer service?

We are looking for new colleagues to join our amazing and friendly Contact Team!
We pride ourselves on exceptional customer service, putting their needs at the heart of every decision we make and helping to create great places to live that our customers are proud to call home.
You will be the point of contact for these customers, providing first-time right solutions and resolving their queries alongside some admin related tasks. On occasion, you may be called upon to coordinate maintenance works in our homes, so our Home Repairs Team can continue to provide high quality repairs.
About you:
Our Contact Team are charismatic, team players with excellent communication skills, both oral and written.
You will have experience of dealing with members of the public, although this does not have to be in a contact centre environment and be able to maintain a high level of customer service, whilst working well under pressure.
High IT literacy skills are needed for this role as you will be working with a range of in-house databasesj
Please note, interviews may take place whilst the role is open and so it may be closed before the deadline if we fill the 2 positions.

Job Types: Full-time, Permanent

Salary: £23,046.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Referral programme
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday

Work Location: One location

Alliance Homes Group

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Please call the workplace contact or phone numbers during the day.

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