About the roleThere is a lot of positive change happening in Northamptonshire and being part of our front lines service is an integral key to our success. This is an exciting time as we are essential in ensuring we continue to deliver an excellent service.
That’s why we are looking for exceptional individuals with a passion for customer service and excellent interpersonal skills to provide vital services to our customers. Having experience of working in a Contact Centre, you will use your skills and knowledge to provide advice and effective delivery of services to our customers.
What will you be doing?You will be required to support our customers with a variety of enquiries including waste and recycling, housing, environmental health, repairs for example.
You will work closely with all other teams to ensure our customers receive a seamless experience.
About youPrevious customer service experience is essential, along with good communication skills, natural empathy, experience of managing conflict and a good sense of humour.
To succeed in this challenging role, you must be flexible and able to demonstrate the skills necessary to work under pressure within a team environment.
We are looking for like-minded colleagues who:

  • Can provide an effective customer focused service
  • Can work closely with colleagues to seek feedback and resolve complaints
  • Meet performance targets
  • Have a flexible approach
  • A ‘can do’ attitude

This job role is based in the Guildhall, Northampton.
About usWe’re a new council, following one of the largest shake-ups in local government reform in recent history. As a new authority, we’re embarking on an exciting journey to deliver exceptional services for our residents, customers and communities.
Our vision at West Northamptonshire Council is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
When potential is unlocked, talent thrives.
Choose a career that offers you a true sense of achievement, fills you with pride and challenges you in a positive way, every day.
West Northants Council, where careers thrive.

Our benefitsWe offer a wide range of benefits to our employees, these include:

  • Generous annual leave entitlement starting at 27 days annual leave per year, 28 days for senior managers (pro rata, depending on how many hours per week you work), plus bank holidays. An additional 5 days, linked to continuous service, and ability to purchase up to 6 weeks additional leave per year.
  • Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health protection.
  • Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more.
  • Cycle to Work scheme
  • Car Lease scheme
  • Employee Assistance Programme – We have an employee support programme run by Health Assured, an independent, external organisation. Health Assured is available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year and includes telephone counselling, legal advice, bereavement support and medical information.
  • Ongoing training and development opportunities.
  • A variety of flexible working options to support your work/life balance, including full or part time, term time, 9-day fortnight, etc. (subject to business needs).
  • Our West Ways of Working – We want our workforce to thrive, and we equip our employees with the right technology to support hybrid and collaborative working, on or off site, depending on the role.
  • Making a difference – If you want to use your skills and experience with an organisation that are genuinely invested in making a difference, are committed to improving people’s lives, and whose success has a direct impact on the wellbeing of your family, friends and people in your local area, then West Northamptonshire Council is the place for you.

The council is in the process of implementing a new pay structure and terms and conditions which will be applicable to this role. The outcome could result in a future variation to the advertised salary, and this will be discussed at interview.

Job Types: Full-time, Part-time

Job application form

    Salary: £22,811.00-£26,691.00 per year

    West Northamptonshire Council


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