Salary: £23,661 – £27,108 per annum

Permanent Contract

37 Hours per week

Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.

Thurrock’s Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012, and achieved a Bronze Award in 2013.

Job application form

    The team are currently looking for a Recovery Officer to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.

    The ideal candidate will have:
    Confidence to be able to manage difficult conversations

    A knowledge debt collection processes

    A full knowledge and understanding of the Thurrock Fair Debt Policy

    Experience using negotiation skills

    Experience of communicating with members of the public.

    In return for your time and commitment, we offer:
    Generous annual leave entitlement – 25 days rising to 30 after 5 years’ service

    Flexible working to support a good work life balance

    An excellent Employee Assistance Programme

    Excellent training opportunities and an established CPD programme

    Reflective supervision and management support

    Closing Date: 22 January 2023

    Our vision – An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.

    We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

    Thurrock Council is committed to the principles of agile working and seeks to empower our employees, wherever service needs allow, to work flexibly in order to optimise productivity and enhance performance



    About the Council

    We are home to some of the most exciting opportunities in the country. Our growth programme is possibly the largest and most ambitious in the country. £6 billion has already been invested by the private sector in Thurrock up to 2017, with 7,000 new jobs created and 1,170 new businesses coming to the borough, including leading ports and logistics centres, retail and creative industries. We expect a further 30,000 new jobs to be created by the year 2037. More than 1,000 acres of land are ready for commercial development, with 30,000 new homes likely to be built. Thurrock is at the heart of global trade and logistics, with no fewer than 3 international ports. We are well positioned on the M25 and A13 corridors, with excellent transport links west into London, north and east into Essex, and south into Kent.

    A great place to live

    Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents. Rents are more affordable than those in neighboring London boroughs Our population is diverse, with a mix of nationalities living across our towns and villages. Massive investment and growth is bringing new jobs and opportunities to the area. For shoppers, we have 3 huge malls within easy reach – Lakeside in Thurrock, Bluewater and Westfield Stratford.

    Green and pleasant land

    Whilst London is directly on our eastern border, Thurrock itself is not as built-up. Behind our 18 miles of riverfront we have a varied green belt that covers 70% of the borough. Those who prefer unspoilt countryside will enjoy our 2 nature reserves – Rainham Marshes Nature Reserve and Thameside Nature Park – along with many other open parks and woodlands. Thurrock can offer you a great quality of life.

    Equality duty

    Thurrock Council is committed to eradicating discrimination on the basis of race, religion or belief, sex, gender reassignment, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognize that people can be disadvantaged by their social and economic circumstances, so we also work to eliminate discrimination and disadvantage caused by social class. We are committed to agile working and welcome applications from those interested in flexible working. We strongly welcome applications from individuals that consider themselves to have a disability and individuals from black and minority ethnic groups as we recognize the positive benefits of a more diverse workforce at all levels.

    Our values

    At the heart of our organisation is a common approach to defining ‘who we are’. Our values, quite simply, inform everything we do – our thoughts, words and actions.

    Every individual and every organisation is involved in making hundreds of decisions every day and these decisions are a reflection of our values and beliefs.

    Not only this, our values guide our vision of empowering all our staff regardless of which part of the business they work in.

    Proud – of everything we do and championing Thurrock Council

    Ambitious – by continually improving

    Compassionate – by building relationships based on empathy, respect and dignity

    Empowered – by removing barriers to influence better outcomes

    Collaborative – by working together to achieve better outcomes

    Inclusive – by fully accepting and supporting those we work with and serve

    It is through our behaviours and day to day actions that we demonstrate and bring to life our values. By working together and embodying these values we will be able to successfully deliver our vision and priorities.


    Job Identification 360 Job Category Enforcement and Regulation Posting Date 12/02/2022, 01:30 AM Apply Before 01/22/2023, 05:59 PM Job Schedule Full time Job Shift Day

    Locations Civic Offices, Grays, Essex, RM17 6SL, GB

    Thurrock Council


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