Reference number




Plus a shift allowance of £7,090 per annum

Job grade

Administrative Officer

Contract type


Business area

DVSA – Enforcement

Type of role

Operational Delivery

Working pattern

Full-time, Job share, Part-time, Shift Working

Number of jobs available




About the job


Things you need to know

Apply and further information


Ashford (Kent)

About the job

Job summary

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.

To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website.

Do you have excellent interpersonal skills?

Are you a confident driver?

Job application form

    Have you got a can-do attitude?

    We have an exciting opportunity for an Enforcement Support Officer to join our team. If you would like a job where no two days are the same and to also have the chance to make a real difference to Road Safety & Environmental Standards, we’d love to hear from you!

    Job description

    To provide support by means of stopping vehicles for other enforcement staff, thus contributing to the maintenance and improvement of Road Safety & Environmental Standards.

    The role would require you to work to a 5-week rota consisting of early, late and night shifts, however you will be rewarded with an attractive allowance for this.


    Responsibilities include, but are not limited to:
    Directing / causing vehicles to stop, using vehicles or other methods, to enable staff from the Driver and Vehicle Standards Agency (DVSA) to undertake road safety inspections

    Contributing to the efficiency of roadside checks by making sure the equipment and vehicles are available and fit for use

    Providing basic IT and clerical support during roadside checks, and other associated tasks

    Carrying out minimum maintenance and upkeep of “High-Viz” vehicles (oil, water, tyre pressures & condition etc.)

    Assisting in the administration of the check site by confirming staff resources are available

    Assisting the Area Management Team in ensuring compliance with health and safety requirements

    For more information about the role and responsibilities please see the attached Candidate Pack.

    Additional Information

    To be eligible to apply for this role you must have a full, clean category b driving licence and can drive to a high standard.

    The successful candidate must be able to pass the bespoke DVSA driving course designed for DVSA Enforcement Support Officers, failure to pass either element of the training may result in termination of your appointment.

    The role can be physically demanding, including getting in & out of cars and sitting in cars for long periods.

    Person specification

    To thrive in this role, you will have excellent interpersonal skills and a strong customer service focus. You are confident and can remain composed, expressing yourself in a clear and professional manner.

    You have the ability to multitask and relish a varied workload.

    You have a flexible, can do attitude allowing you to adjust to different environments and the requirements and strategic direction of the Agency.

    About Us

    The Driver and Vehicle Standards Agency (DVSA) helps everyone stay safe on Britain’s roads.

    We do this by helping people through a lifetime of safe driving, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.

    Our work affects millions of people and thousands of businesses. Most importantly, our work saves lives.

    We’re an innovative organisation that values professional expertise. We invest in our people and champion inclusive and diverse teams. And we make sure colleagues have the skills to meet the needs of Britain’s road users.

    Diversity: Our vision is to support and develop everyone who chooses to work for us. We care deeply about diversity and equality. And we create a positive culture that’s friendly, welcoming, respectful and full of opportunities for professional and personal development.


    Full clean category B driving licence.


    We’ll assess you against these behaviours during the selection process:

    Communicating and Influencing

    Delivering at Pace

    Making Effective Decisions

    Seeing the Big Picture


    Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits. We offer generous annual leave, attractive pension options, flexible working, inclusive working environments and much more to support a healthy work/life balance.

    If you would like to read more about the great opportunities and benefits of working at DVSA visit our Careers website.

    Things you need to know

    Selection process details

    This vacancy is using Success Profiles, and will assess your Behaviours, Strengths, Ability and Experience.

    How to apply

    As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

    Please use the CV, detailing relevant employment history, which will help demonstrate and support your suitability for the role.

    For your Personal Statement, please provide detailed evidence of when you have:

    Used your communication skills to engage others

    Remained positive when adapting to change of working requirement or business need

    Working effectively as part of a team while working toward a shared goal

    The sift is due to take place from Wednesday 11th January 2023.

    Interviews/assessments are likely to be held week commencing Monday 23rd January 2023.

    We’ll try to meet the dates we’ve set out in the advert. But there may be occasions when these dates will change. We’ll give you plenty of notice of any important dates.

    The selection process will be designed specifically for the role. As a result, your assessment will include:

    An interview and a driving assessment

    You’re encouraged to become familiar with the candidate pack attached, as you may be assessed against any of the criteria recorded within.

    The Department for Transport recruits using Success Profiles. For each role, we consider what you need to demonstrate to be successful.

    This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

    You can read more about Success Profiles here.

    Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

    A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

    If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

    Further Information

    For more information about how we hire, and for useful tips on submitting your application for this role, visit the How we hire page of our DfT Careers website.

    Before submitting your application, we encourage you to visit our Recruitment in detail page of the DfT Careers website. You will find detailed information about the entire recruitment process and what to expect when applying for a role in the Civil Service.

    Throughout this job advert there are links to the DfT Careers Website, which provides you further information to support your application. Should you be unable to access the information on our website, please email DRGComms@dft.gov.uk for assistance.

    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must pass a disclosure and barring security check.

    People working with government assets must complete basic personnel security standard checks.

    Nationality requirements

    This job is broadly open to the following groups:
    UK nationals

    nationals of Commonwealth countries who have the right to work in the UK

    nationals of the Republic of Ireland

    nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)

    relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service

    relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service

    certain family members of the relevant EU, EEA, Swiss or Turkish nationals

    Further information on nationality requirements

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

    The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

    Apply and further information

    This vacancy is part of the Great Place to Work for Veterans initiative.

    The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment.

    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :Name :
    Carlos Marques

    Email :

    Recruitment team :Email :

    Further information

    If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk

    If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

    Driver and Vehicle Standards Agency


    Please call the workplace contact or phone numbers during the day.

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