Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY
Hours: Full Time Fully Flexible, covering hours between 07:00am and 10:00pm
Pay: up to £9.50 per hour + pension, ongoing training and Merlin Magic Pass – 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
Do you have experience of working within a Hotel Front of House or receptionist role?
Are you passionate about providing excellent customer service?
About the LEGOLAND® Windsor Resort
We are looking for a Hotel Receptionist to join our AWESOME Hotel Front of House team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.
Reporting to the Front of House Coordinator the Hotel Receptionist will be responsible for making sure our guests receive a 5-star experience! Whether you’re on the reception desk checking guests in, greeting guests as they arrive outside our Hotel lobby, managing the guest flow from the Hotel exit into the Resort (checking their tickets, sharing your resort knowledge) or even assisting guests with their luggage you’ll be part of the team who make their stay extra special, full of memories to cherish!
Please note – internally this role is known as Hotel Front of House Assistant
About the role of Hotel Receptionist
As a Hotel Receptionist you will demonstrate a high standard of customer service at check in, check out and with ad hoc guest queries
You will work across multiple areas within the Hotel, not just the reception desk, including: greeting guests outside the hotel upon their arrival, handling of guest luggage within the luggage store, escorting guests to their rooms, directing guests to facilities around the Hotel as a Hotel lobby host
You will oversee the park entrance from the hotel, carrying out checking of park tickets and giving our guests your best tips for a great day out!
Booking of breakfast/dinner/swimming sessions for our guests
Receive guest feedback and enquiries, escalating as required
Maintain strong communication links within the Front Office team and with other departments across the hotel and resort
Gain knowledge of room types, facilities and locations within the Hotel and resort
Experience of working within a Hotel within a Front of House or Receptionist role
Confident in manual handling as you will be expected to lift and move guest luggage
Flexible approach to working – our Hotel Reception Team are not an office-based function. You will interact with our guests from our standing reception desk so you will be happy to stand for extended periods of time
Comfortable and confident using computer-based booking systems is desirable, though of course we will provide full training on our systems
Have a passion for delivering excellent service and a passion for our brand
A willingness to learn and develop your skills
Have a keen eye for detail
Be able to clearly communicate to our guests and your colleagues
Perks and Benefits:
Pay of up to £9.50 per hour
40% discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
Pro rata holiday allowance based on 28 days full time equivalent
Private pension scheme
Life assurance scheme
Employee assistance programme
Ongoing training & development
A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.
Everyone Matters at Merlin
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we’ll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at email@example.com and one of the team will get back to you as soon as possible.
Please call the workplace contact or phone numbers during the day.