Salary £35,345 Pro Rata (FTC: to 31.12.23 / P/T: 27 Hours)

Location Sittingbourne, Kent

What you’ll do

As an Income Officer at Optivo you’ll deliver a pro-active, high quality, high performing, value for money service for Optivo residents. You’ll achieve stretching targets, balanced with a strong customer focus.

You’ll be based at the Kent Science Park, Sittingbourne, Kent. You’ll provide expert advice and support to customers over the phone on rent arrears and household budgeting. You’ll develop and maintain strong links with local authorities, Department of Work & Pensions and support agencies.

You’ll liaise as necessary with other departments internally and externally, to ensure the best interests of the business and the customer are served.

Job application form

    You’ll embrace and promote Optivo culture, C.O.R.E. values and behaviours, contributing to an environment which is supportive and a place where it’s enjoyable to work.

    This part-time position is offered on a fixed term contract until 31.12.23, working 27 hours per week. We’re available for customers from 08.00 – 17.30 (Mon –Fri) and will need you to be able to work flexibly within these hours. This is an exciting opportunity to join a growing, customer and colleague focussed organisation following our merger with Southern Housing Group.

    What you’ll need

    Do you like a challenge? We need you to be motivated, resilient and keen to deliver a great customer experience.

    Experience of income collection or money advice is preferred. You’ll be well organised with brilliant people skills and a ‘can do’ attitude.

    You’ll also need:

    • Strong communication & negotiation skills
    • Experience of working with money advice agencies
    • Confidence to use own initiative
    • The ambition to deliver great results
    • An understanding of welfare benefit reform
    • The ability to work well under pressure.

    Closing date for applications: Sunday 8th January 2023 at 23:59

    Interviews will be conducted via Microsoft Teams video link on 24th and 25th January 2023

    What you’ll need

    The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

    What’s in it for you


    Life assurance

    Healthcare cash plan

    Eyecare & dental

    Birthday leave

    Retailers discounts

    Cycle to work

    Buy & sell annual leave

    Season ticket loan

    In-house academy & career development

    Flexible working



    Please call the workplace contact or phone numbers during the day.

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