Canterbury City Council, a district council situated in the heart of the Garden of England, is excited to bring its housing service back in house (since October 2020).

We are looking for an Income Recovery Officer to join our diverse ‘Income and Money Advice Team’. Do you like helping people but also have some experience of having difficult conversations?

We want an experienced person who has good customer service skills, who is well-versed and quick to learn best practices around income recovery and welfare reform, who can find innovative answers to a range of issues and have a strong track record of delivery. You will get support from your manager and team.

We are an ambitious and progressive council determined to be ranked among the best social housing providers in the country.

There is no doubt this is a challenging time. We need staff who are prepared to roll up their sleeves and be part of an effective and efficient team that finds positive outcomes for our tenants wherever possible.

Job application form

    In return, Canterbury City Council is a great place to work.

    Our conditions include Local Government Pension Scheme membership plus benefits and flexible working hours.

    Our staff benefits package includes flexible annual leave and working arrangements, reduced cost leisure membership and excellent training and development opportunities.

    For an informal discussion about this role, please contact John Nottage, Income and Money Advice Manager, john.nottage@canterbury.gov.uk

    The expectations of Canterbury City Council are highlighted in the Core Behaviours.

    Please clearly demonstrate your skills and experience relevant to the job description in the ‘Reasons for Application’ part of the application form.

    An enhanced DBS check is a requirement for this role.

    Interviews will take place w/c 9th January or 16th January 2023

    Site maintenance is being carried out on 24 December between 00:00-12:00.

    Canterbury City Council


    Please call the workplace contact or phone numbers during the day.

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