Vacancy ID: 13205
Are you an experienced IT professional looking for your next challenge? Do you have proven experience in 2nd line support of PC desktops?
The University of Oxford are currently recruiting for a temporary IT Support Officer within a City Centre based department. This assignment is due to commence ASAP for approximately 12 weeks, on a Full Time basis.
Identify and repair hardware and software problems on Windows desktops (primarily Windows 10) such as virus infections, hardware failures, and incorrect network configuration and applications software configuration problems.
Deploy new and rebuild existing Windows desktops as required, using imaging and application deployment software tools.
Network account setup and configuration.
Monitor the Desktop Services team queue in the Service Desk tools, where possible provide resolutions remotely or assign tickets (with full details) appropriately according to priority and workload of team members
Maintain accurate records of equipment and record support activities in the central service desk system.
Ability to assess priorities of incoming work and assess workload of others to enable the appropriate assignment of tickets.
Ensure incidents are updated within agreed standards including providing a weekly report showing the status of incidents in progress.
Provide excellent customer service.
Participate in special IT support of Examination Schools. Provide a bespoke technical setup and configuration for PCs used during university exam period.
Liaise with third-party suppliers and other support services where necessary.
TSS workers accrue holiday pay that is equivalent to 38 days per year, this means you accrue a whopping 17.1% in holiday pay for the hours that you work for us.
The Temporary Staffing Service supports University of Oxford departments and affiliated colleges with the recruitment of temporary admin and clerical staff. Personal information provided to the University of Oxford is held in accordance with the provisions of the GDPR and related UK data protection legislation.
University of Oxford TSS
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