Join Macquarie’s Operations team in London as a Know Your Client (KYC) Quality Control Team Lead. In this role, you will be part of an inclusive, collaborative, dynamic and enthusiastic team during a time of growth and innovative change.

Responsibilities include:
Managing a team of Quality Control analysts, including management of day-to-day workload, team/individual performance and people development

Performing Quality Control checks, for EMEA and other international jurisdictions, on new client onboarding and periodic review of existing clients, compliant with Anti-Money Laundering (AML) and non-AML standards, policies and procedures

Acting as an escalation point for issues and liaising with Operational Risk and Financial Crime teams to mitigate risks identified

Providing subject matter expertise to the KYC analysts and work in partnership to ensure business priorities and risk requirements are met

Providing coaching and development of KYC analysts to drive improvements in quality

Liaising with the Quality Assurance team on any issues identified, to consider impact and where needed make relevant changes to the QC process

Implementing process enhancements to drive efficiency and risk reduction

To be successful in this role, you will:
Have at least 4 years of KYC experience gained in a financial services, consulting or vendor environment, ideally having performed a similar role during that time

Be detail-oriented with a strong risk mindset

Possess excellent stakeholder management skills and the ability to communicate effectively to key stakeholders at all levels

Have a structured and logical approach to work

Be results driven, with a strong sense of accountability and proactivity

Have the ability to operate with urgency and prioritise work accordingly

Be flexible and able to quickly adapt to changing priorities

Have a process improvement mindset

If this sounds like you please apply via the link!

About the Corporate Operations Group

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    The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

    Our commitment to Diversity, Equity and Inclusion

    The diversity of our people is one of our greatest strengths. An inclusive and equitable workplace enables us to embrace that diversity to deliver more innovative and sustainable solutions for our people, clients, shareholders and communities. At Macquarie, you’ll be encouraged to be yourself and supported to perform at your best. If you’re inspired to deliver on our purpose of ‘empowering people to innovate and invest for a better future’, we want you on our team. If you need adjustments made to the recruitment process, please reach out to your recruiter.

    As an inclusive employer, Macquarie does not discriminate on the grounds of age, disability, sex, sexual orientation, gender identity or expression, marriage, civil partnership, pregnancy, maternity, race (including colour and ethnic or national origins), religion or belief.

    Joining Macquarie means you’ll be able to work in a way that suits you best. With the right technology, support and resources, our people can work in a range of flexible ways. Talk to us about what working arrangements would help you thrive.

    About Macquarie

    A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

    Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

    You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

    Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.

    Job no: COG-970892

    Work type: Permanent – Full time

    Location: London

    Category: Operations

    Group: Corporate Operations Group

    Division: Operations

    Recruiter: Kate Reid

    Opening Date: 17/1/2023

    Macquarie Group Limited


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