Do you want to work in the valued community setting of a library?

In this customer facing role, you will be dealing with customers either face to face, via email or by telephone to help answer day to day library enquiries.

With a high standard of customer service, you will help us to provide a range of services that support the delivery of the library offer, including the provision of IT support, information and activities for all ages. You will help people to access the full range of library resources and will contribute to people’s positive experience of using our service.

The post holder will be based at Stone Library. The library is open Mon-Sat

The successful candidates would work 23 hours a week

Job application form

    Week One

    Monday: 9.00pm-5.00pm

    Thursday: 9.00pm-5.00pm

    Friday: 10.00am-6.00pm

    Week Two

    Monday: 9.00pm-5.00pm

    Thursday: 9.00pm-5.00pm

    Friday: 1.00am-6.00pm

    Saturday: 9.00am-4.00pm

    To give you an idea, some of the key things you’ll do will include:

    Helping customers find the information and resources they need

    Providing essential digital support to customers using PCs within our libraries or accessing e-services

    Supporting projects and activities for all ages

    Promoting library stock, services and events through social media and outreach events

    Sales and cash handling

    What you’ll bring

    Good time management skills

    Ability to work effectively as part of a team

    A passion for working with and helping customers, demonstrating recent experience of serving customers of all ages from across the whole community, face to face.

    High level of self-motivation and ability to work on own initiative

    Personal drive, confidence, and enthusiasm

    Flexibility and adaptability

    An interest in working with children, delivering activities such as rhyme and story times.

    For more information about the role please contact: Farida Mohamedali farida.mohamedali@staffordshire.gov.uk or Samantha Mellenchip samantha.mellenchip@staffordshire.gov.uk

    About Staffordshire County Council

    We are no ordinary county council:
    Our Values:
    The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

    Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

    We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

    We look forward and race ahead – that goes for your career too.

    Our benefits:
    We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

    In addition to your salary, as a member of staff, you will have access to a range of benefits.

    Our recruitment process:
    As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

    Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

    As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

    Staffordshire County Council


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