The post holder will be responsible for booking outpatient appointments over the Trust sites. They will have an active role in the implementation, as well as ongoing monitoring of both new and existing appointments systems. The post holder will assist with meeting Trust targets. The post

holder will be required to offer very high customer service skills for patients and both internal and external staff.

Outpatients Appointments officer required to work in the busy department of O & G at Frimley Park Hospital with occasional working cross site.

Previous Applicants need not apply!

  • Answering the telephone.
  • Reception duties.
  • Meeting and greeting patients to the department.
  • Making Appointments
  • Answering queries
  • Working on ERS for referral management

Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.

As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.

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    We have three main hospitals – Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.

    Our threecore values, and the behaviors that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other,Committed to Excellence, Working Together and Facing the Future.

    We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical, and nursing personnel working alongside the hospital’s NHS staff providing care to patients in all specialties.

    For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

    • To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
    • To ensure all patients and visitors are treated with dignity, respect and empathy at all times
    • To deal with patients in a polite and respectful manner complying with their requests where possible
    • To support the Trust in delivering NHS targets
    • To respond in a timely fashion to all administrative duties within the team
    • To support the implementation of all new IT and patient administration systems
    • Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways
    • To be multi-skilled in your working role and able to assist in all areas of the department as and when required
    • To ensure strict confidentiality is maintained at all times in respect of correspondence received in the department and in accordance with Trust policy
    • To ensure demographics and daytime contact numbers are obtained and checked on each individual call and updated on the patient administration system in accordance with Information Quality Assurance
    • To adhere to the Trust Access Policy when patients do not keep appointments or wish to delay appointments or treatment.
    • To liaise with the team leader to provide a high quality empathetic service and highlight any problems, working together as a customer focused team to solve issues that may arise

    To adhere to the Trust values of being committed to excellence, working together and facing the future

    • To attend specialty meetings for your lead specialty as and when required.
    • Follow all Trust and local policies and procedures at all times
    • To deal with patient/staff complaints in a professional manner and try to resolve the issue before they become formal

    Frimley Health NHS Foundation Trust


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