Reference number



£23,637 – £29,046


Job grade


NPS Pay Band 3 National

Contract type


Type of role

Operational Delivery

Working pattern


Number of jobs available




About the job


Things you need to know

Apply and further information


This position is based at NPS 2A Wynne Jones Centre Aylesbury, HP21 7RL

About the job

Job summary

Please refer to Job Description

Job description

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Please note that the post will be based in Aylesbury but there will be a need to travel to Milton Keynes as well.

Overview of the job

This is a co-ordination and senior administrative role in the Divisional office, Function / Cluster local offices.

Job application form

    The jobholder will provide corporate support office-based activities to support the work of the Divisional and operational teams.

    The jobholder acts as an interface between the Hub Manager, Business Manager and colleagues and other partners on a wide range of issues.

    The job holder will report to the Hub Manager in Divisional offices and Business Manager in Function or Cluster offices and will have line management responsibilities

    for Administrative Assistants, Case Administrators and other administrative staff


    The purpose of the role is to ensure efficient and effective business support and operational administrative services are provided to the Division, Function or Cluster.

    The jobholder will support the Business Manager to ensure effective compliance with Health, Safety and Fire Regulations, acting as Single Point of Contact / Estates Liaison Officer for the buildings from which they operate.

    In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

    The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position

    Responsibilities, Activities & Duties

    The job holder will be required to carry out the following responsibilities, activities and duties:

    Management Support

    Development and implementation of business administration systems, databases and recording systems to support operational probation delivery.

    Preparation and collation of a range of documentation for a variety of purposes to support effective divisional, functional or cluster business activity and operational probation delivery

    Maintenance of ( or supporting the relevant Business Manager to maintain) Divisional, functional or cluster Registers such as Serious Further Offences, Freedom of Information, Accidents, Complaints, inputting data, monitoring agreed probation processes and ensuring completion in specified timescales

    Collection and distribution of monies to/from Imprest, and maintenance of related records.

    Act as Vetting Contact Point for the relevant division, function or cluster

    Monitor Travel Warrants, Bus passes, cheque book requests and assist with Purchase Orders where required, and within the agreed procurement arrangements

    Attend meetings and events to represent the relevant Business Manager as agreed from time to time

    Health, Safety & Fire

    Ensure the timely reporting of problems, including repairs, defects and security issues with the building(s) to facilities contractors and maintain progress to reach satisfactory conclusions and ensure equipment is in good

    working order.

    Undertake and co-ordinate health and safety risk assessments, fire drills and ergonomic assessments at the relevant sites, or ensure they are undertaken. Reporting issues locally and to the Divisional HS&F Manager. Maintaining registers and coordinating training.

    Act as Cardinus Assessor, First Aider and Fire Warden and take forward actions to deal with local issues arising from incidents and DSE Assessments, or ensure that there are sufficient people able to undertake these roles at the relevant sites.

    Effectively Manage and Develop staff

    To provide effective management and leadership to the team

    To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues

    Contribute to relevant training and development events as a trainer

    Support recruitment activity for relevant posts within the cluster/division

    Use communication effectively

    Write reports to support the effective operation of the Division/Cluster/Function

    Participate in meetings where appropriate, using appropriate skills, styles and approaches

    Contribute to the management of the Division/Cluster/Function

    Enhance your own performance

    Manage own resources and take responsibility for own professional development

    Use information to take critical decisions

    Liaise with staff to receive, collate and analyse information, developing systems and compiling reports as necessary . Using data to identify trends and taking appropriate action to maintain and enhance performance.

    Ensure that all reasonable precautions are taken towards the maintenance, security and confidentiality of written and electronically stored material, in line with the requirements of the Data Protection Act and Information Security Policies and Procedures.

    To ensure that all team resources, , are deployed cost effectively and provide best value

    Undertake (or support locally if the role is held divisionally) the Knowledge and Information Liaison Officer role offering advice and guidance to OMs in completing such requests and work with Data Access Compliance Unit to complete responses. Acting as Record Retrieval Requestor in line with divisional, function or cluster arrangements.

    Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes

    To work within the aims and values of NPS and HMPPS

    The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alternations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation scheme and shall be discussed in the first instance with the Job Holder.

    An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh

    Person specification

    Please refer to Job Description


    We’ll assess you against these behaviours during the selection process:

    Developing Self and Others

    Changing and Improving

    Communicating and Influencing

    Managing a Quality Service

    Making Effective Decisions

    Delivering at Pace


    Access to learning and development

    A working environment that supports a range of flexible working options to enhance your work life balance

    A working culture which encourages inclusion and diversity

    A Civil Service pension with an average employer contribution of 27%

    Annual Leave

    Public Holidays

    Season Ticket Advance

    For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

    Things you need to know

    Selection process details

    This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.


    Feedback will only be provided if you attend an interview or assessment.


    Successful candidates must pass a disclosure and barring security check.

    People working with government assets must complete basic personnel security standard checks.

    Nationality requirements

    This job is broadly open to the following groups:
    UK nationals

    nationals of Commonwealth countries who have the right to work in the UK

    nationals of the Republic of Ireland

    nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)

    relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service

    relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service

    certain family members of the relevant EU, EEA, Swiss or Turkish nationals

    Further information on nationality requirements

    Working for the Civil Service

    The Civil Service Code sets out the standards of behaviour expected of civil servants.

    We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

    The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

    Apply and further information

    This vacancy is part of the Great Place to Work for Veterans initiative.

    Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

    Contact point for applicants

    Job contact :Name :
    SSCL Recruitment Enquiries Team

    Email :

    Telephone :
    0845 241 5358

    Recruitment team :Email :

    Further information

    Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL (Moj-recruitment-vetting-enquiries@gov.sscl.com) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints


    HM Prison & Probation Service


    Simply Hired Job Link

    Please call the workplace contact or phone numbers during the day.

    You can find lots of new jobs and career oppornuties from across all cities of UK. 2022 Jobs, Latest Jobs and in the fastest growing job and career website newjobss.com
    Full time jobs, Part time jobs and permanent jobs in Newjobss.com
    Retail assistant, customer assistant, sales assistant, store assistant jobs, driver jobs, home office jobs  and Remote jobs in all cities in United Kingdom.
    Cleaner, Delivery Driver, Dog Walker, Gardener Part, Support Worker, Team Member, Service Assistant, Crew Member, Operator and some of the most viewed and applied jobs.
    If you are looking for a job near you, our job postings website is for you.