Overview

Are you looking for a role that involves face to face contact with students and the chance to represent the University to the wider community?

If you have experience of working with students in a higher or further education context, and an understanding of student misconduct and complaints, coupled with the skills to liaise confidently with community groups and organisations, we would welcome your application to this busy role.

Managing student misconduct and complaints is a critical component of the University’s aim to build and maintain a supportive, safe and enjoyable environment for its students. Using an understanding of the regulations and procedures, you will help to ensure the maintenance of discipline and of an environment that is conducive to academic work and wellbeing; your communication skills, fair and non-judgemental approach and passion for a transformative student experience will be key.

As Student Conduct and Complaints Officer you can expect to get involved in:

supporting the Head of Student Conduct & Complaints with the enforcement of non-academic discipline regulations, student and resident complaints

effectively managing student misconduct and complaints and undertaking the related administration

maintaining relationships with members of the local community and external organisations, responding to complaints and student safety concerns

liaising with the Community Life Officer to develop student-led community initiatives

Job application form

    What we are looking for in the right candidate:
    experience of working in a higher or further education institution or equivalent, in the capacity of having contact with students and an understanding of student misconduct and complaints

    excellent administration skills, with a high level of accuracy and attention to detail

    excellent listening, investigatory and problem solving skills

    the ability to act with discretion, dealing with difficult and sensitive situations, and to maintain high levels of confidentiality whilst using tact and diplomacy

    What we can offer you:
    As a member of our team at the University of Kent, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing throughout your time with us. Our beautiful main campus in Canterbury is set among green and tranquil open space overlooking the spectacular Cathedral. You’ll enjoy a range of great staff benefits including:

    43 days’ leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)

    excellent pension scheme with generous employer contributions

    on campus cinema/theatre, sports facilities, library, nursery (Canterbury) and food outlets

    study while you work discounts, cycle to work scheme, local business discounts

    on site parking

    Please see the links below to view the job description and to apply for this post. For further information regarding the application process, please contact centralservicesresourcing@kent.ac.uk quoting ref OTR-165-22

    We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area

    University of Kent

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