Overview

An exciting opportunity has arisen for a Support Worker to join our Cancer team to be based at Luton & Dunstable Hospital.

These posts offer an exciting opportunity to help shape cancer care pathways, patient support and management. The roles are designed to strengthen existing supportive care services by providing support to the operational delivery and co-ordination of care for patients.

We are looking for highly motivated individuals who can communicate effectively and confidently whilst working intrinsically with MDT teams and colleagues within the acute setting and across the local community, both independently and as part of a team.

The post holder will be the key person identified for providing cancer information and support, to enable people to navigate the health and social care system and make choices that are best for managing their cancer journey. The aim of the role is to make sure that people living with cancer can access the right support, at the right time.

The post holder will take an active role in contributing towards the development and implementation of cancer survivorship initiatives enabling people affected by cancer to navigate the health and social care system and become self-supportive i.e. coordinating health and wellbeing clinics to enable independence and support self-management as appropriate.

The post holder will co-ordinate care by providing a single point of access for cancer patients including rapid re-entry into the system for those people identified as having urgent or specialist needs.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

  • Provide regular supported conversations with the person living with cancer, assessing their holistic needs, and supporting them to self-manage by providing relevant information and advice, and signposting to other Macmillan resources and services available to meet their identified needs
  • Following a holistic needs assessment, co-ordinate care and development of a personalised care plan with the person living with cancer so they can access the right help at the right time and providing a personalised response to any changes in need
  • Provides practical and emotional support to people living with cancer and their families. Recognising information needs may change over time and working with the person to ensure they have all the information and support they need at all stages of their cancer journey
  • Assess and interpret the needs of individuals attending/contacting the service and respond effectively to the needs of individuals providing a professional quality service
  • Triage individuals contacting the service face to face or by telephone / email and work autonomously to prioritise needs and initiate appropriate responses according to protocols and individual pathways
  • Deal with difficult and highly emotive situations in a sensitive manner using a high degree of empathy, understanding, diplomacy, integrity and base decisions on own judgement

Bedfordshire Hospitals NHS Foundation Trust

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